GTC - bikepackinghungary.com
Valid from 18/07/2020 until revoked
General terms and conditions
This document is not filed (not subsequently accessible), is concluded exclusively in electronic form, does not qualify as a written contract, is written in Hungarian, does not refer to a code of conduct. In case of any questions related to the operation of the webshop, the ordering and delivery process, we are at your disposal at the given contact details. The scope of this GTC covers the legal relations on the Service Provider's website (https://bikepackinghungary.com) and its subdomains. This GTC is continuously available on the following website: https://bikepackinghungary.com
1. LIST OF SERVICE PROVIDER INFORMATION
Adventure Bike Sports Association
9800 Vasvár, Bendefy László utca 14.
Tax number: 19235310-1-18
Registration authority: Szombathely Tribunal
Represented by Gangel Marcell, President
Email:
Phone: +36 30 97 88 528
Bank account number: 11712059-21452402
2. BASIC PROVISIONS:
2.1. The following legislation in particular applies to the Treaty:
1997 CLV. Consumer Protection Act;
CVIII of 2001 Act on Certain Issues in Electronic Commerce Services and Information Society Services;
Act V of 2013 on the Civil Code (PTK);
151/2003. (IX. 22.) on the mandatory guarantee for certain durable consumer goods;
Government Decree 45/2014 (II.26) on the detailed rules of contracts between the consumer and the business;
19/2014 (IV. 29.) NGM Decree on the procedural rules for the handling of warranty and guarantee claims for things sold within the framework of a contract between a consumer and a business
2.2. Modifiability of the regulations.
2.3. The Service Provider reserves all rights with regard to the website, any detail thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the contents or any part of the content appearing on the website without the written consent of the Service Provider.
3. REGISTRATION / PURCHASE
3.1. Purchases at the webshop are not subject to registration. To make a purchase, you must provide the buyer's name, address, email address, and telephone number. This is a unique registration that can be used to complete the purchase. There is no possibility to register separately on our site
4. RANGE OF AVAILABLE PRODUCTS AND SERVICES
4.1. In our webshop in 2020, we will sell the sports association's own advertising products and entries for our own events.
5. ORDER PROCEDURE
5.1. The order always starts at the webshop. After selecting the product or event, it is necessary to enter the requested data (name, address, email, phone number) and confirm the order. After confirmation of the purchase of a return
5.1.1. Payment methods: bank card or bank transfer. In case of a transfer, please transfer the price of the product to the bank account number displayed at the end of the ordering process and in the confirmation email within 2 working days.
5.1.2. The delivery cost in Hungary is uniformly HUF 1,790.
5.2. Order confirmation: we will send a confirmation message about the order electronically, and we will issue an invoice for the purchase electronically within a maximum of 2 working days after the transfer.
6. ORDER PROCESSING AND EXECUTION
6.1. Orders are processed between 08:00 and 16:00 on weekdays. It is also possible to place the order outside the dates indicated as the processing of the order, if it takes place after the working hours, it will be processed the next day.
7. RIGHT OF WITHDRAWAL
7.1. Directive 2011/83 / EU of the European Parliament and of the Council and Regulation 45/2014 on the detailed rules for consumer-business contracts. (II.26.) Of the Government, the Consumer may withdraw from the contract without giving reasons and return the ordered product within 14 days from the receipt of the ordered product. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal after 1 year. If the Service Provider provides the information after the expiration of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the deadline for withdrawal is 14 days from the communication of this information.
8. Warranty, warranty Warranty on accessories
8.1. In which case can the User exercise his right to warranty on supplies? In the event of faulty performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.
8.2. What rights does the User have based on his or her warranty claim? The User may, at his / her option, make the following supply warranty claims: he / she may request repair or replacement, unless it is impossible to meet the claim chosen by the User or it would entail a disproportionate additional cost for the business compared to the fulfillment of his other claim. If the repair or replacement has not been requested or could not be requested, the User may request a proportionate reduction of the consideration or the defect at the expense of the business. You may transfer from your chosen supply warranty right to another, however, the cost of the transfer shall be borne by the User, unless it was justified or given by the company.
8.3. What is the deadline for the User to enforce his supplies warranty claim? The user (if he is considered a consumer) is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. At the same time, we draw your attention to the fact that you can no longer exercise your warranty rights beyond the limitation period of two years (1 year in the case of a company) from the performance of the contract.
8.4. Against whom can you assert your warranty claim? The User may enforce his supply warranty claim against the Service Provider.
8.5. What are the other conditions for enforcing your warranty rights (if the User qualifies as a consumer)? Within six months of the performance, there are no conditions other than the notification of the error to enforce the warranty claim, if the User proves that the product or service was provided by the company operating the webshop. However, after the expiration of six months from the performance, the User is obliged to prove that the defect recognized by the User already existed at the time of performance. Product warranty
8.6. In which case can the User exercise his product warranty right? In the event of a defect in a movable thing (product), the User may, at his or her choice, assert a claim for a warranty for supplies or a product warranty.
8.7. What rights does the User have based on his product warranty claim? As a product warranty claim, the User may only request the repair or replacement of a defective product.
8.8. In which case is the product considered defective? A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer.
8.9. What is the deadline for the User to enforce his product warranty claim? The User can assert his product warranty claim within two years (1 year in case of a company) from the time the product is placed on the market by the manufacturer. Upon expiry of this period, he shall lose this right.
8.10. Against whom and under what other conditions can you assert your product warranty claim? You can only make a product warranty claim against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the User must prove the defect of the product.
8.11. In which cases is the manufacturer (distributor) released from its product warranty obligation? The manufacturer (distributor) is only released from the product warranty obligation if he can prove that: - the product was not manufactured or placed on the market in the course of his business, or - the defect was not recognizable at the time of placing on the market, - the defect of the product results from the application of legislation or a mandatory official regulation. It is sufficient for the manufacturer (distributor) to prove a reason for the exemption. Please note that due to the same error, you cannot claim a warranty for a product and a product warranty at the same time, in parallel. However, if your product warranty claim is successfully enforced, you can assert your warranty claim against the manufacturer for the replaced product or repaired part.
Description of warranty rules
9. WARRANTY CLAIM PROCEDURE (FOR CONSUMER USERS)
9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the Regulation to the detriment of the consumer.
10. MISCELLANEOUS PROVISIONS
10.1. Court stipulation, other conditions
Contact details of each territorially competent Conciliation Body:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72-507-154
Fax: 06-72-507-152
E-mail: ;
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone number: 06-76-501-500; 06-76-501-525, 06-76-501-523
Fax: 06-76-501-538
E-mail: ;
Website: www.bacsbekeltetes.hu
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: 06-66-324-976
Fax: 06-66-324-976
E-mail:
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46-501-091, 06-46-501-870
Fax: 06-46-501-099
E-mail:
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone number: 06-1-488-2131
Fax: 06-1-488-2186
E-mail:
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250 / 118
Fax: 06-62-426-149
E-mail:
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number: 06-22-510-310
Fax: 06-22-510-312
E-mail:
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10 / a.
Phone number: 06-96-520-217
Fax: 06-96-520-218
E-mail:
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710
Fax: 06-52-500-720
E-mail:
Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Phone number: 06-36-429-612
Fax: 06-36-323-615
E-mail:
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. floors 305-306.
Phone number: 06-56-510-621, 06-20-373-2570
Fax: 06-56-510-628
E-mail:
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: 06-34-513-027
Fax: 06-34-316-259
E-mail:
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9 / A.
Phone number: 06-32-520-860
Fax: 06-32-520-862
E-mail:
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. floor 240.
Mailing address: 1364 Budapest, Pf .: 81
Phone number: 06-1-269-0703
Fax: 06-1-474-7921
E-mail:
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u.6.
Phone number: 06-82-501-026
Fax: 06-82-501-046
E-mail:
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 06-42-311-544
Fax: 06-42-311-750
E-mail:
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor
Phone number: 06-74-411-661
Fax: 06-74-411-456
E-mail:
Iron County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone number: 06-94-312-356
Fax: 06-94-316-936
E-mail:
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1st floor 116.
Phone number: 06-88-429-008
Fax: 06-88-412-150
E-mail:
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone number: 06-92-550-513
Fax: 06-92-550-525
E-mail:
11. COMPLAINTS PROCEDURE (FOR USER-SPECIFIC USERS)
11.1. The consumer may submit consumer complaints about the product or the Seller's activities at the following contact details:
Customer service opening hours:
HP. 08.00 - 16.00
Phone: +36309788528
Internet address: bikepackinghungary.com
Email:
Entry in the customer book. The customer book is available electronically, an if this is clearly stated in the email. The Seller will respond in writing to the entries written here within 30 days.
The consumer may communicate orally or in writing to the trader a complaint concerning the conduct, activity or omission of the trader or of a person acting in the interest of or for the benefit of the trader in connection with the distribution or sale of the goods to consumers.
The company must investigate the oral complaint immediately and remedy it if necessary. If the consumer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the business shall immediately take minutes of the complaint and its position and provide a copy to the consumer on the spot in the event of an oral complaint. In the case of an oral complaint made by telephone or other electronic communications service, it shall be sent to the consumer no later than 30 days at the same time as the substantive response, in accordance with the requirements for replying to a written complaint. In other respects, you are required to proceed with the written complaint as follows. The undertaking shall reply to the written complaint in writing and take action to communicate it within 30 days of its receipt, unless otherwise provided by a directly applicable act of the European Union. A shorter deadline may be established by law, a longer deadline by law. The undertaking must give reasons for its position rejecting the complaint. An oral complaint communicated by telephone or electronic communication service must be provided with a unique identification number.
The record of the complaint must include the following:
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consumer name, address,
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place, time, manner of filing a complaint,
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a detailed description of the consumer's complaint, a list of documents, documents and other evidence presented by the consumer,
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a statement by the trader of his position on the consumer's complaint, in so far as it is possible to investigate the complaint immediately,
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the signature of the person who took the minutes and, with the exception of an oral complaint made by telephone or other electronic means, by the consumer,
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place and time of recording the minutes;
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in the case of an oral complaint communicated by telephone or other electronic communications service, the unique identification number of the complaint.
The company must keep a record of the complaint and a copy of the reply for five years and present it to the inspection authorities on request.
If the complaint is rejected, the business must inform the consumer in writing which authority or conciliation body may initiate the complaint with its complaint. The information shall also include the registered office, telephone and internet contact details and mailing address of the competent authority or of the conciliation body of the consumer's place of residence or stay. The information shall also include whether the business has recourse to a conciliation panel procedure to resolve a consumer dispute.
If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the following enforcement options are open to the consumer:
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Complaints to consumer protection authorities. If you notice a violation of the consumer's consumer rights, you have the right to lodge a complaint with the competent consumer protection authority of your place of residence. Following the assessment of the complaint, the authority shall decide on the conduct of the consumer protection proceedings. The first-level official tasks of consumer protection are performed by the district offices competent according to the consumer's place of residence, the list of which can be found here: http://jarasinfo.gov.hu/
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Judicial proceeding. The customer is entitled to enforce his claim arising from a consumer dispute in court in the framework of civil proceedings pursuant to Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. in accordance with the provisions of this Act.
We would like to inform you that you can file a consumer complaint against us. If your consumer complaint is rejected, you are also entitled to apply to the Conciliation Body competent for your place of residence or stay: the condition for initiating the Conciliation Body's proceedings is that the consumer directly seeks to resolve the dispute with the business concerned. At the request of the consumer, the conciliation body designated in the consumer's request shall be competent for the procedure, instead of the competent body.
The company has a duty to cooperate in the conciliation panel proceedings.
In this context, there is an obligation for undertakings to reply to the Conciliation Body's call and an obligation to appear before the Conciliation Body ("ensuring the participation of the person authorized to reach an agreement at the hearing").
If the registered office or premises of the business are not registered in the county of the chamber operating the territorially competent conciliation body, the business's obligation to cooperate extends to offering the possibility of concluding a written agreement in accordance with the consumer's needs.
In the event of a breach of the above obligation to cooperate, the consumer protection authority has the power to impose mandatory fines in the event of infringing conduct by undertakings as a result of a change in legislation, and there is no possibility of waiving fines. In addition to the Consumer Protection Act, the relevant provision of the Small and Medium-sized Enterprises Act has also been amended, so that the imposition of fines will not be waived in the case of small and medium-sized enterprises either.
The amount of the fine may range from HUF 15,000 to HUF 500,000 in the case of small and medium-sized enterprises, while from HUF 15,000 in the case of non-small and medium-sized enterprises with annual net sales exceeding HUF 100 million, 5% of the company's annual net sales. but up to HUF 500 million. By introducing a mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of undertakings in conciliation proceedings.
The Conciliation Body is responsible for resolving consumer disputes out of court. The task of the conciliation body is to try to reach an agreement between the parties in order to settle the consumer dispute, failing which it will decide the matter in order to ensure simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the business, the conciliation body shall provide advice on the consumer's rights and obligations.
The conciliation body's proceedings are initiated at the consumer's request. The request shall be made in writing to the chairperson of the conciliation body: the written requirement may be complied with by letter, telegram, telegraph or fax, and by any other means which allows the addressee to keep the data addressed to him permanently for the purpose of the data. , and display the stored data in an unchanged form and content.
The application must include:
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the name, place of residence or stay of the consumer,
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the name, registered office or place of business of the business involved in the consumer dispute,
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if the consumer designates the competent body instead of the competent conciliation body,
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a brief description of the consumer's position, the facts and evidence supporting it,
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a statement by the consumer that the consumer has made a direct attempt to resolve the dispute with the business concerned
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a statement by the consumer that no other conciliation body has initiated proceedings in the case, no mediation proceedings have been initiated, no claim has been lodged or no application for a payment order has been submitted,
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a proposal for a decision of the Board,
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consumer signature.
The application must be accompanied by a document or a copy (extract) of which the consumer refers to as evidence, in particular a written statement by the business rejecting the complaint or, failing that, any other written evidence available to the consumer to attempt the required consultation.
If the consumer acts through a proxy, the proxy must be attached to the application.
More information about the Conciliation Bodies is available here: http://www.bekeltetes.hu
More information on the territorially competent Conciliation Bodies is available here: http://www.bekeltetes.hu/index.php?id=testuletek
12. COPYRIGHT
12.1. Copyright protection of the webshop.
Act LXXVI of 1999 on Copyright. Pursuant to Section 1 (1) of Act no. The Szjt. Pursuant to Section 16 (1), the unauthorized use of graphic and software solutions, computer program works on the website, or the use of any application with which the website or any part thereof may be modified is prohibited. To receive any material from the website and its database, even with the written consent of the rights holder, only a by referring to a website, indicating the source. The right holder: Adventure Bike Sports Association
13. DATA PROTECTION
The privacy policy of the website is available on the next page